Name: Sandra Carvalho

Job title: Instrumentation and Monitoring (I&M) Contracts Manager for BAM

What company do you work for, and what do they specialise in?

Our Ground Engineering capability at BAM has evolved from the foundation established under the BAM Ritchies name. Historically delivering specialist ground engineering solutions — including soil nailing, piling, ground anchors, and ground investigation — we have continued to expand and innovate. Over the last three to four years we have been also developing our Instrumentation and Monitoring department, which I was hired to manage.

How long have you worked in the industry for and what inspired you to join?

I’ve worked in the Instrumentation & Monitoring industry for 23 years. My interest in the ground engineering world started in high school, where a geology module sparked my curiosity about how the earth behaves. That led me to pursue a degree in Geological Engineering at university. My entry into the I&M field was somewhat unexpected — the Foundations and Geotechnics company where I began as a trainee needed support in their monitoring department. After stepping into the role I quickly found that I loved the mix of data, engineering, and problem‑solving, and my career has grown from there.

What does a typical day look like?

As an Instrumentation & Monitoring Contracts Manager, my typical day balances technical oversight, client engagement, and commercial management. I start by coordinating with engineers and subcontractors to ensure safe and efficient site activity. I spend part of the day meeting with clients to discuss progress, resolve issues, and provide clarity on monitoring results. I also manage contract deliverables, track costs, and address any scope changes. Throughout the day, I’m problem‑solving, making data‑driven decisions, and ensuring our monitoring systems provide reliable information for asset safety and project delivery.

What is your favourite thing about your role?

My favourite part of the role is being at the intersection of technical insight, problem‑solving, and client engagement. I enjoy turning complex monitoring data into clear, practical decisions that keep assets safe and projects moving. I like the pace and variety — no two days are the same — and I take pride in coordinating teams, resolving issues quickly, and building strong relationships with clients. The role allows me to have a real impact by ensuring monitoring is reliable, risks are managed, and the work we deliver genuinely supports safe and efficient infrastructure delivery.

What lessons have you learnt throughout your career?

Throughout my career, I’ve learnt several key lessons. First, the importance of accuracy and attention to detail — in I&M even small data errors can lead to major consequences, so robust processes and quality control are essential. I’ve also learnt that effective communication is just as important as technical expertise; translating complex data into clear, practical messages builds trust with clients and improves decision‑making. Another lesson is adaptability — technology, client expectations, and site conditions change constantly, so staying flexible is crucial. Finally, I’ve learnt that strong relationships, whether with engineers, suppliers, or clients, are the foundation of successful project delivery.

Who or what inspires you?

I’m inspired by people who stay calm under pressure and lead with integrity. Colleagues who combine technical expertise with clear communication motivate me. I’m also driven by the impact our work has on infrastructure safety and by the constant innovation in I&M, which pushes me to keep learning and improving.

What can the industry do to entice more young people to join?

The industry needs to increase visibility and show young people how exciting and meaningful this work is. More outreach in schools, clearer career pathways, and hands‑on opportunities like apprenticeships can make a huge difference. Showcasing new technology, innovation, and the real impact of monitoring on safety will hopefully attract more young talent.

What advice would you give someone who is considering entering the industry?

My advice is to stay curious and learn as much as you can early on. The industry is evolving quickly, so embrace new technology and hands‑on experience — it’s the best way to build confidence. Don’t be afraid to ask questions; people are always willing to help. Finally, be patient — expertise in monitoring develops over time, but it’s a rewarding field with huge opportunities for growth.